Are you planning to buy a property from CasaGrand? Before you make that decision, read my honest review. I’ve had a frustrating journey as a CasaGrand flat owner, and I want to share my experience to help you avoid the same mistakes. If you’ve been searching for CasaGrand reviews or trying to understand if they deliver what they promise, this article will give you the answers you need.
My CasaGrand Experience: Key Issues I Faced
1. False Promises About Project Timelines
- What CasaGrand Advertised: They promised a project handover within 24 months (2 years).
- What I Discovered: After booking, I checked the official RERA registration and saw the actual timeline was 3 years (May 2023), plus a 3-month grace period.
- The Reality: I booked my flat in August 2020, and as of today (November 2024), the project is still incomplete. CasaGrand has extended the RERA deadline to March 2025, meaning a total waiting time of over 5 years.
- Conclusion: Based on my experience, CasaGrand rarely delivers on time, so don’t believe their marketing claims.
2. Payment Structure: A Financial Burden
- What I Expected: Payments would be collected based on the completion of each floor, as commonly practiced in the real estate industry.
- What Happened: CasaGrand demands payments based on the commencement of work on each floor. For instance, as soon as they begin basic work for a floor, they ask for the next installment.
- First-Year Shock: Within the first year, I had already paid 80-90% of the total cost, even though the building was far from complete. This left me financially stretched much earlier than I anticipated.
- Advice: Check the payment terms carefully before booking with CasaGrand to avoid financial stress.
3. Poor Customer Support
- Initial Experience: CasaGrand’s CRM (Customer Relationship Management) team was polite and responsive during the booking process.
- After Payment: Once I made significant payments, their attitude changed. They stopped answering calls promptly, provided vague updates, and made promises they didn’t keep.
- Frequent Staff Changes: The CRM team was changed multiple times, making it hard to track commitments.
- Lesson Learned: Don’t rely on their CRM team for consistent communication or support. Keep all your agreements and updates in writing.
4. Hidden Payment Deadlines
- The Issue: CasaGrand sends demand letters with a 7-day payment deadline, as per the agreement.
- The Catch: If you don’t pay within 7 days, they add late payment charges, which must be cleared before you get possession of your flat.
- What They Don’t Tell You: These deadlines are strict, and most buyers aren’t prepared for such a short payment window.
- Impact on Me: I faced unnecessary stress and financial pressure because of these hidden terms.
5. Endless Delays and RERA Extensions
- What Was Promised: CasaGrand advertised a 2-year handover time.
- The Reality: RERA extensions allowed them to delay the project by over a year.
- My Case: From August 2020 to now (November 2024), the project is still incomplete, and the handover has been pushed to March 2025.
- Advice: Always check the official RERA date before booking and prepare for potential delays.
6. NOC (No Objection Certificate): A Major Issue
- What they don’t tell you upfront: CasaGrand does not allow a third-party audit during the NOC process, no matter what is written in the agreement.
- The excuse: They claim it’s against their company policy, leaving buyers no choice but to accept the property as is, without external verification.
- Impact on buyers: This means you cannot independently confirm the quality of the construction or any other promises they’ve made, even if the agreement initially suggests otherwise.
7. Request a Draft Agreement BEFORE Booking
- Why it’s important: CasaGrand won’t typically share the agreement terms with you before booking. But once you pay even a small booking amount, you’re locked in.
- What I recommend: Insist on getting a draft copy of the agreement before paying any booking amount, whether it’s in thousands or lakhs.
- What you’ll find in the agreement: The terms are heavily skewed in favor of CasaGrand, with very little protection for buyers. I believe at least 80% of potential buyers will reconsider their decision after seeing the agreement’s terms.
8. Payment Terms: Strict on Buyers, Favorable to CasaGrand
- Late payment charges: If you delay a payment, even if the delay is caused by your bank, CasaGrand will impose hefty late payment charges.
- No compensation for delays on their side: Although the agreement may mention compensation for delays in handover, they will use RERA extensions as an excuse to avoid paying anything. In my case, despite waiting over 4 years, they claimed they weren’t liable due to the RERA extension.
CasaGrand Complaints: What You Should Know Before Buying
If you’re considering a CasaGrand property, here are some key points to keep in mind:
- Always check the RERA website: Don’t rely solely on advertisements. Verify the RERA timeline and track record for the project.
- Understand the payment terms: Clarify if payments are tied to the commencement or completion of floors.
- Be prepared for delays: Based on my experience, no CasaGrand project gets delivered within the advertised timeline.
- Plan for strict deadlines: You’ll need to arrange payments within 7 days of receiving a demand letter to avoid late fees.
- Read reviews carefully: Many positive reviews for CasaGrand on Google Maps are allegedly written by their internal teams (like the iCare team). Look for genuine reviews from real buyers.
Check RERA Date for all the project launched after Covid. Every projects is having minimum 3 to 5 years extension/completion date.
Source: TN RERA
TN RERA Date for Casagrand Projects
| Project Name | Project Launch Year | Extension | Project Completion Date/Extension | Project Registration No. |
|---|---|---|---|---|
| Casagrand Utopia | 2020 | 2025 | Extension given upto 31.03.2025 for Block-1, 2, 3, 4 & 5; | TN/29/Building/0240/2020 dated 24/07/2020 |
| Casagrand Tudor | 2020 | 2024 | 24.04.2023 - Extension given upto 24.04.2024 | TN/29/Building/0312/2020 |
| Casagrand Cosmos | 2020 | 2025 | 31.05.2025 | TN/11/Building/0327/2020 dated 09/09/2020 |
| Casagrand Solitaire | 2020 | 2025 | 31.05.2025 | TN/11/Building/0353/2020 dated 25/09/2020 |
| Casagrand Millenia | 2020 | 2023(Completed) | 31.12.2023 | TN/29/Building/0411/2020 dated 06/11/2020 |
| Casa Grand Athens | 2020 | 2025 | Block-3 of 04.11.2025;Extension given upto 26.01.2025 for Block-1 & Block-2; | TN/02/Building/0423/2020 dated 19/11/2020 |
| Casagrand Bloom-III | 2021 | 2022 | 31.12.2022 | TN/01/Building/0045/2021 dated 10/02/2021 |
| Casagrand Vistaaz | 2021 | 2024 | 05.02.2024 | TN/01/Building/0064/2021 dated 24/02/2021 |
| Casagrand First City | 2021 | 2025 | Extension given upto 31.03.2025 for Phase–I [Block A – Core (core is with reference to expansion joint as shown in the approval plan) A, B, Q, R, S, T & Club House]; | TN/01/Building/0114/2021 dated 16/04/2021 |
| Casagrand Grandio | 2021 | 2024 | 05.06.2024 | TN/01/Building/0189/2021 dated 05/07/2021 |
| Casagrand Amberley | 2022 | 2025 | 31.03.2025 | TN/01/Building/0132/2022 dated 22/04/2022 |
| Casagrand Divinity | 2022 | 2027 | April 2027 | TN/01/Building/0145/2022 dated 05/05/2022 |
| Casagrand Platinum | 2022 | 2026 | 30.04.2026 | TN/01/Building/0229/2022 dated 23/06/2022 |
| Casagrand Luxeria | 2022 | 2024 | 31.05.2024 | TN/01/Building/0254/2022 dated 06/07/2022 |
| Casagrand Tranquil | 2022 | 2025 | 31.07.2025 | TN/29/Building/0335/2022 dated 05/09/2022 |
| Casagrand Mabelle | 2022 | 2025 | 31.08.2025 | TN/29/Building/0380/2022 dated 29/09/2022 |
| Casagrand Jubilant | 2022 | 2027 | 31.10.2027 | TN/11/Building/0496/2022 dated 05/12/2022 |
| Casagrand Aria | 2022 | 2026 | 30.09.2026 | TN/01/Building/0497/2022 dated 05/12/2022 |
| Casagrand Southbrooke | 2022 | 2025 | 01.11.2025 | TN/01/Building/515/2022 dated 16/12/2022 |
| Casagrand Flagship | 2022 | 2026 | 30.09.2026 | TN/29/Building/0531/2022 dated 28/12/2022 |
| Casagrand Primrose | 2022 | 2027 | 21.11.2027 | TN/29/Building/533/2022 dated 29/12/2022 |
| Casagrand Crown | 2023 | 2027 | 31.12.2027 | TN/11/Building/0076/2023 dated 10/02/2023 |
| Casagrand Aspires | 2023 | 2025 | 03.10.2025 | TN/01/Building/0158/2023 dated 13/04/2023 |
| Casagrand Elinor | 2023 | 2025 | 12.10.2025 | TN/01/Building/0163/2023 dated 17/04/2023 |
| Casagrand Elysium | 2023 | 2028 | Phase–I (Block Nos.3, 5, 6) - 21.04.2027; Phase–II (Block Nos.1, 2, 4) - 21.04.2028; | TN/29/Building/00173/2023 dated 25/04/2023 |
| Casagrand Cloud-9 | 2023 | 2026 | 10.10.2026 | TN/29/Building/0184/2023 dated 28/04/2023 |
| Casagrand Majestica | 2023 | 2027 | 12.04.2027 | TN/29/Building/192/2023 dated 08/05/2023 |
| Casagrand Dior | 2023 | 2025 | 10.10.2025 | TN/29/Building/0398/2023 dated 14/09/2023 |
| Casagrand Palm Springs | 2023 | 2027 | 30.07.2027 | TN/29/Building/423/2023 dated 13/10/2023 |
| Casagrand Laurels | 2024 | 2026 | 03.12.2026 | TN/35/Building/027/2024 dated 31/01/2024 |
| Casagrand Medora | 2024 | 2026 | 05.07.2026 | TN/29/Building/0029/2024 dated 01/02/2024 |
| Casagrand Linore | 2024 | 2027 | 03.04.2027 | TN/02/Building/035/2024 dated 07/02/2024 |
| Casagrand Mercury Phase-2 | 2024 | 2029 | 30.11.2029 | TN/29/Building/043/2024 dated 08/02/2024 |
| Casagrand Sun City Phase–I | 2024 | 2026 | Residential Block No.1 - 02.06.2027; Residential Block No.2 - 02.12.2026; Residential Block No.3 - 02.12.2026; Club House Block No.4 - 02.12.2026; | TN/35/Building/0053/2024 dated 13/02/2024 |
| Casagrand Mercury Phase-1 | 2024 | 2029 | 30.11.2029 | TN/29/Building/055/2024 dated 13/02/2024 |
| Casagrand Mercury Phase-3 | 2024 | 2029 | 30.11.2029 | TN/29/Building/0069/2024 dated 26/02/2024 |
Final Thoughts on CasaGrand Reviews
My experience with CasaGrand has been far from satisfactory. From delays to poor customer service and unexpected payment demands, the process has been stressful. If you’re searching for CasaGrand reviews, I hope my story helps you make an informed decision.
- Don’t fall for flashy advertisements: Their marketing promises often don’t reflect reality.
- Check every detail in the agreement: Pay special attention to the payment structure and handover timelines.
- Be ready for delays: If you choose CasaGrand, be prepared to wait much longer than advertised.
Disclaimer:
This article is based on my personal experience and opinions. It is intended to inform potential buyers and help them make better decisions. It is not meant to harm or defame any individual or entity.
Real Estate Forum
This is an open forum to share and discuss experiences with real estate builders in Tamil Nadu. Feel free to post your comments or share your personal experiences. This article has been shared based on a request from a CasaGrand buyer to highlight their journey.